Reply To: Control App Launch Time / Audio Channel Problem


Hi spiritsocietyvisuals – thank you for the report and sorry that you’re experiencing issues.

1) The control app can be a little sluggish to load, but it should be no longer than 20 seconds or so. If it’s taking longer than 30 seconds try clicking the launch button again. If it’s still taking 10 minutes there’s clearly something wrong – we’ll have to look into it.

2) It looks like you were one of the early people to download the file and there was an oversight in the original version related to audio device selection, so it may be down to that. I’ve since updated the installer, so it’s probably best to uninstall and install the latest version. I’ll email you so that we can work through these problems more fully.


P.S If anyone else is seeing similar behaviour, please contact me at